FAQ

 

Do I need an appointment to try on wedding dresses?

We are open by appointment only on weekdays and Sundays to ensure each and every bride has a truly personal experience. Our Saturday appointments are highly sought after so we recommend booking in advance to avoid disappointment! We are also open 10am to 4pm every Saturday for those who wish to drop-in, although appointments will always have priority over the fitting room.

 

Should I bring anything with me to my appointment?

Wearing neutral coloured underwear and a strapless bra can really make a difference to how you feel in each dress. We also recommend bringing a pair of heels (preferably neutral coloured) that you feel comfortable in, although we do have shoes in store that you can borrow!

 

Who should I bring with me to my appointment?

We recommend bringing 2-3 people, whose opinions you value the most, to your appointment as it can get confusing and overwhelming with a large group. Some of our brides choose to then book a second appointment where they reveal ‘The One’ to their nearest and dearest!

 

What are the delivery times to your dresses?

Made to order wedding dresses have a 4-5 month lead time and we recommend adding an extra 6 - 8 weeks for any alterations that may need to be done. In most cases we can offer rush delivery (extra charges may apply) and even sell dresses off the rail so you could take your dress home the same day!

 

What payment options do you offer?

As standard we require a 50% deposit at the time of ordering and the final balance is due when the dress arrives. We can also offer installments of fixed monthly payments to suit you (your dress will be ordered when the 50% amount is reached).

 

Can you store my wedding dress?

Due to limited space we cannot offer long-term dress storage. We will notify you when your dress arrives and kindly ask that you collect your dress no more than 30 days thereafter. If you would rather have your dress arrive in store closer to your wedding day, this can arranged at no extra cost.

 

Are alterations included in the price?

Alterations are not included in the price as these can vary depending on the dress and what alterations you require. We have the fabulous Terry Fox who comes into the shop once a month for fittings and alterations, or we can recommend local seamstresses to you.